1.    Conditions of Use

 The foregoing are the terms and conditions under which we offer our services to you.

By shopping on this website, you agree to these terms. This agreement regulates the rights between you, the user of this website, and Creative House, the website's owner(s). When you visit the Web Site for the first time, you are considered to have agreed to comply with and be bound by these terms and conditions. You can immediately cease using the Web Site if you do not want to be bound by these terms and conditions.


Please take the time to read them thoroughly.

  • Product availability is not guaranteed by Creative House.
  • We reserve the right to cancel an order if a product is listed at an incorrect price or with incorrect details.
  • The product's colors may differ slightly from those shown on the website.
  • Creative House reserves the right to refuse or cancel any order at any time.


2.    Intellectual Property

Except submitted by Users, all content on the Web Site is the property of Creative House, our associates, or other related third parties, and includes, but is not restricted to, text, graphics, logos, icons, photos, sound clips, video clips, data compilations, page layout, underlying code, and software.

Unless otherwise stated on the Web Site or unless Creative House has given you explicit authorization to do so, you may not print, copy, distribute, hold, or use material from the Web Site in any other way.

3.    Third Party Intellectual Property

If otherwise stated, all Intellectual Property rights in product pictures and specifications, including but not restricted to Copyright and Trademarks, belong to the makers or distributors of such products. Unless otherwise stated on the Web Site or unless given explicit permission to do so by the relevant manufacturer or supplier, you may not print, copy, distribute, hold, or use such content in any other way.

4.    Disclaimers

  • We bear no promise or indication that the Web Site will meet your needs, that it will be of an acceptable standard, that it will be fit for a specific purpose, that it will not infringe on third-party rights, that it will be compliant with all systems, that it will be safe, or that all information given will be correct. We make no promises regarding specific outcomes from using our services.


  • No section of this website is meant to be used as guidance, and the information on this website should not be used to make any decisions or take any actions.


  • Creative House is not responsible for any deviations from these descriptions, even though every attempt has been taken to ensure that all graphical depictions of products and/or descriptions of products available from Creative House conform to the real products and/or services.


5.    Limitation of Liability

  • Creative House acknowledges no responsibility for any direct or indirect loss or harm, whether unavoidable or not, including any indirect, permanent, unusual, or exceptional losses resulting through the usage of the Web Site or any details found therein, to the fullest degree allowed by statute. Users should be mindful that they do so at their own risk by using the Web Site and its content.


  • Nothing in these terms and conditions limits or prevents Creative House’s liability for death or physical injuries caused by Creative House’s incompetence or fraud.


6.    No Waiver

If any party to any of these Terms and Conditions fails to enforce any right or remedy included in these Terms and Conditions, this shall not be deemed as a waiver of that right or remedy.

7.    Previous Terms and Conditions

Unless otherwise noted, if there is a discrepancy between these Terms and Conditions and the prior versions, the clauses of these Terms and Conditions would take precedence.


The TERMS AND CONDITIONS OF USE AGREEMENT (hereinafter referred to as "Terms") control your use of our website (hereafter "web site"). It is important that you carefully read the Terms, as your usage of the website would essentially imply that you intend to be lawfully bound by the terms and conditions set forth herein. These Terms also apply to the use or purchasing of products/services made available by or in conjunction with the website (hereafter "services"). You understand that you have read these Terms and expect to be lawfully bound by them each time you use our services.

Goods Description And Price

We've tried to be as precise as possible when describing and displaying items. Despite this, there could be minor differences in the products we give product details to you on. Please contact our customer support team if there is something you don't understand or if you need additional details.

Often for illustrative purposes are product photos are used. Despite our best efforts, we cannot promise that your device's show of colors correctly reflects the color of the items. Your items differ slightly from those depicted in the photographs.

We go to great lengths to ensure that the pricing on our website is accurate. If a price mistake is discovered, we reserve the right to cancel your order, contact you to schedule payment of any additional amount owed, or refund any overpayment made by you (as applicable). All product pricing is subject to change without warning.

Placing an order

By using our online checkout method, you are considered to have placed an order with us. You will have the right to review your order and correct any mistakes during the checkout process. We'll get you an order confirmation with a list of the products you've ordered.

Your ability to terminate the contract applies to it (see below).

Any order you put for products advertised on our website constitutes an offer from you to buy the goods you've chosen. There is no agreement between you and us for the selling of any products until we have obtained and acknowledged your request (which we may do at our discretion). And if your invoice has been accepted automatically, we will consider your order until we dispatch it or give you an email confirmation.

We may refuse to accept an order if:

(a) We are unable to obtain payment authorization;

(b) There's been a pricing or product information inaccuracy; or

(c) You do not meet any of the eligibility requirements set forth in our terms and conditions.

(d) If the products you ordered are out of stock;

(e) If we don't deliver to your area;


We will refund your account for every balance deducted by us from your debit or credit card as soon as possible, but in any case within 30 days of your order, whether we do not approve your order but have accepted your payment.


All of the options mentioned on our website can be used to make a payment. Payment is due prior to shipping. Your order will be canceled if a payment fails. There will be no shipment until all funds are collected in full.

Online payment: All of your payment card information is encrypted using our safe server program. The method scrambles all of the data, preventing it from being intercepted by an unauthorized third party. Your browser will display a locked padlock icon or a picture of a padlock next to the payment information in the appropriate area of the website to ensure that you are shopping in a safe environment.

You commit to such checks if you agree to these terms and conditions. Personal information submitted by you will be reported to a licensed Credit Reference Agency as part of these checks, and that information will be kept on file.

Right to cancel

You have the freedom to terminate this contract without providing a reason for under 14 days.

The cancellation date will end 14 days after you obtain physical possession of the goods or the last good or the last lot or item, or a third entity other than the carrier that you have indicated acquires physical possession of the goods.

Risk of Loss/Damage

Any item purchased from Creative House is made in accordance with a shipping contract. This simply implies that when we send certain goods to the courier, the risk of loss or damage during transit is transferred to you upon delivery to the carrier.


We will deliver the items you ordered as fast as possible to the address you provide for delivery, but no later than 30 days after you place your order. We reserve the right, however, not to make delivery outside of Pakistan until our ordering form allows it.

You will be asked to sign for the products ordered in good condition when you get your order. Please deny delivery if the shipment does not appear to be in good shape.  Failure to do so can have an effect on any warranty statements you make later.

If the goods we supply are not as you requested, are damaged or faulty, or are delivered in an inappropriate quantity, we will have no responsibility to you until you inform us in writing of the issue within 14 working days of receiving the goods in question at our email address.

We would have no responsibility against you if you do not get goods ordered from you within 30 days of the date on which you ordered them unless you inform us in writing of the issue within 14 days of the date on which you ordered the goods.


Exchange and Refund Policy


Thank you for shopping at Creative House


If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.


The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions



The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.



For the purposes of this Return and Refund Policy:


  • Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Creative House.

  • Goods” refers to the items offered for sale on the Service.

  • Orders” means a request by You to purchase Goods from Us.

  • Service” refers to the Website.

  • Website” refers to Creative House, accessible from creativehouse.pk

  • You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.



Conditions for Exchange:

  1. The item must be unused, undamaged, unopened/dismantled, and free of defects in order to be exchanged.
  2. The original packaging, user manuals, and attachments must be included with the package.
  3. The product must be returned in the original retailer package/case, which must be undamaged.
  4. You have three days to return the item.

Exchange Policy:

You can exchange anything which you received within 3 days from the date you receive the parcel, deliver us by any of your convenient nearest Courier Company. Please double-check which goods you wish to exchange; they must be well-packaged if you received them broken; used items cannot be exchanged or refunded; courier company return costs must be charged by the buyer.

Our Policy on Refunds:

Only online orders canceled within 24 hours of payment and where products have not been dispatched are eligible for a refund. We may also provide an exchange if the product is defective within 3 days of purchase.

We will refund delivery charges of 200/= rupees (in case of a wrong product delivered from us.)

If you wish to exchange a product, you must send it to us via any courier service; once we receive it, our representative will contact you via phone or SMS.


We'll send you a coupon code for the same value as the items. We will not cover the shipping costs; only the selling price of the goods will be included


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.




If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.


If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us


If you have any questions about our Returns and Refunds Policy, please contact us:


  • By visiting this page on our website: https://creativehouse.pk/
  • By sending us an email: info@creativehouse.pk
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